Company Profile.
Business Functions.
MANAGEMENT SERVICES:
Our management practices enable our properties to maintain consistently
outstanding guest service and superior product quality levels. With
same store sales improving every year since our inception, you will
find that our hotels typically lead the competition in both rate
and occupancy. It is no coincidence that our style of management
leads to strong profitability levels and excellent results for our
stakeholders – from our associates, to our guests and ultimately
our investors.
We are equipped to develop, construct and
manage properties; and we are constantly researching and pursuing
growth opportunities. As a fully integrated hotel development and
management organization, PM Hospitality Strategies, Inc. provides
operations, marketing, HR, finance & accounting, engineering/design
and IS/IT experience.
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OPERATIONAL MANAGEMENT:
Our Washington, DC based executive staff oversees the day-to-day
operations of all PMHS managed hotels. Maintaining service quality
at a level that garners guest preference and loyalty while ensuring
financial success is the top priority.
- Directors and Division Leaders frequently
travel to properties, work closely with the hotel management teams
and franchise directors, and conduct formal hotel inspections
on a regular basis. This dedication to our units has earned repeated
recognition for being among the best in their respective brands
in performance .
- Each new project includes a Technical Services
effort to develop budgets, ensuring compliance with brand standards,
reviewing and commenting on design and architectural plans, and
the specification and buying of all operating supplies and amenities.
Hotels under construction have a dedicated VP who is responsible
for the operational readiness of new hotel properties prior to
opening including monitoring and supporting the hotel management
through the stabilization period.
- "Our Corporate Director of Food and
Beverage oversees the operations and design of all our restaurants,
banquet/catering operations, and other food and beverage outlets
to ensure the highest quality products and service for our guests
and exceeding their expectations. This key individual works closely
with the property level managers to promote best practices, designs
and implements training and development programs for our staff,
identifies new business opportunities and cost containment initiatives,
and keeps our concepts fresh and cutting edge."
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MARKETING &
SALES:
Every hotel in our portfolio has a dedicated Director of Sales responsible
for the overall room rate and occupancy level of their property.
- With the assistance of a Manager of Revenue
Reporting and Analysis [MRRA] and our Operations Directors ensure
that marketing opportunities are carefully analyzed and reviewed.
- Our E-Distribution Director works in unison
with our MRRA and our EVP of Operations to ensure that PMHS hotels
are represented on all relevant e-channels. The goal is to appropriately
work with third party distribution channels, brand.com and GDS's
to maximize market share.
- Supervision of unit level sales is a top
priority assuring new leads are constantly sought. Directors and
sales managers communicate with our Support Center and Regional
Director of Sales on a weekly basis to share successes and review
new business prospects.
- Supporting the the unit level focus on driving
the sales effort is our Regional Director of Sales position. Providing
sales support, direction and quarterly audits of the properties
drives our sales marketing leading results.
- All sales managers utilize a remote-accessible
software program allowing the sharing of company wide leads and
contact information to be viewed and managed on a shared network.
- PMHS regularly attends such national conventions
as ABA and NTA and regional meetings such as HSMAI Affordable
Meetings, SGMP, MPI and RCMA to further promote our hotels and
locations.
Human Resources is already on the site….FYI
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CAPITAL PLANNING
AND FACILITIES MANAGEMENT:
The Facilities Division of PM Hospitality Strategies, Incorporated
is made up of a group of Certified Professionals with years of expertise
both in the Hospitality and Engineering fields. Our Corporate Director
of Engineering and Corporate Risk Manager work in unison with the
Executive Vice President of Facilities/Risk Management setting the
highest standards of excellence in Asset Protection and Safety.
- A comprehensive assessment program has been
put into place to evaluate (prior to purchasing) new Fixtures,
Furnishings, and Equipment. This is achieved through Quarterly
Property Inspections with ownership, Documentation, and Proactive
Budgeting for Capital Expenditures.
- The Facilities Division, also know as the
"Heart of the House" includes many areas and programs.
These areas include the maintenance and upkeep of each buildings
Physical Plant (Mechanicals), Vertical Transportation, Structure,
Grounds, and Fleet. This is achieved through many programs such
as: CFMS (Computerized Facilities Management System) which generates
and tracks all major equipment, life safety, plumbing, refrigeration,
kitchen equipment, and numerous other PM's, MAINCare (Quality
Control for Guestroom Maintenance), and Zero Defects (Guestroom
Perfection Program). The Facilities Division also oversees all
Licenses, Permits, Inspections and all Contracts.
- The Risk Management Department manages all
reported accidents, incidents and workers comp claims. The Corporate
Risk Manager investigates all accidents, incidents and injury
claims and acts as liason between PMHS Properties and the insurance
company. The Risk Manager conducts both formal inspections and
audits on a routine basis and the results are compiled and acted
upon as necessary.
- The supervision of the Engineering efforts
at each property falls under the Corporate Director of Engineering
who travels between properties overseeing all maintenance upkeep,
and repairs. This is achieved through equipment and property inspections,
and our TPM (Total Productive Maintenance) program. TPM is comprised
of seven pillars which are: Planned Maintenance, Preventive Maintenance,
Quality Maintenance, Education and Training, Support, Safety and
Enviornmental, and Inventory, (Par Levels and Tools).
- Energy/Utility cost controls are being addressed
through Strategic Utitlity Management which focuses on Utility
Data Management, Commodity Sourcing, and Facility Optomization.
The values experienced are: reduced cost per unit, enurance of
billing accuracy, increased budget control, optimium contract
mixing, reducing consumption, competitively bidding of supply
contracts, reduce exposure to energy price changes, improve equipment
performance, impact operating practices, change maintenance activities,
and increase asset value through evaluating projects and maximizing
funding for effective CapEx spending.
- The Facilities Division also plays a role
in assisting with the design of our buildings. This is achieved
through participation in the pre-construction meetings, reviewing
"Lessons Learned" notations from previous construction
projects, and assisting with the commissioning of the building.
This would include plans review, site inspections during construction,
security planning/layout (cameras, keying, etc), and mechanical
equipment start-up.
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FINANCE &
ACCOUNTING SERVICES:
PM Hospitality Strategies, Inc.’ staff is equipped to provide
full service accounting, financial reporting and analysis.
- Standard accounting includes daily revenue
reports, payroll processing, daily cash and monthly bank reconciliation,
invoice processing and payment
- Controls include periodic audits of all
hotels to ensure compliance and understanding of procedures, training
as needed and oversight of cash, inventory and all balance sheet
management for owners
- Production and compilation of monthly financial
statements and annual audited financials including compliance
reporting with financial institutions and reporting to investors
and owners
- Cash planning , budgeting and forecasting
for all hotels to ensure that results trackexpectations
- Analysis of financial results and balance
sheet reconciliations
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INFORMATION SYSTEMS
/ INFORMATION TECHNOLOGY:
PM Hospitality Strategies, Inc Information Technology Department
oversees the daily operations from setting up initial hotel networks
to troubleshooting individual computer problems. IT efforts are
fully integrated into the daily operations of PMHS hotels. This
support group is dedicated to monitoring each hotels network infrastructure
in order to tackle issues before they affect the guests of the hotels.
- PMHS has partnered with AT&T, SAVVIS,
Verizon, and QWEST, to set up every hotel with secured T1 access,
firewall protection, Cisco managed routers and switches. Currently,
PMHS has more than 20 open hotels which provide our guest with
Internet Access via CAT6 Ethernet or full 802.11b secured wireless
service. Guest will enjoy our HSIA services provided by StayOnline,
and Datanamics. StayOnline and Datanamics both have Certified
Cisco engineers that monitor HSIA 24 hours a day, seven days a
week, and utilize a remote monitoring interface at the hotel property
to provide timely alerts of potential problems.
- PMHS also partnered with
Hilton, Marriott, Choice, and Starwood preferred vendors to provide
guest side HSIA for each hotel.
- PMS Monitoring is provided
24 hours a day, seven days a week by each properties respective
franchise, with direct supervision from the PMHS IT Department.
- PMHS is committed to maintaining
state of the art hardware at each property. Therefore we conduct
full hardware replacement every three years at each property.
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