That's right. Zero Defects. This is how we assure our guests that everything in our hotel rooms is fully functioning. That it all works: the hot water, the lights, the TV remote control, the air conditioning, the microwave, the tub plunger. Whatever it is, it works.

Our housekeeping and engineering staffs are teamed to deliver Zero Defects. Housekeeping uses a very detailed checklist on a daily basis to test each and every function within a hotel room. If problems are found, they are corrected immediately.

When a guest arrives late in the evening, tired from a trip or a long business day, he or she can be sure that the lamp by the bed lights; the volume button on the TV remote control adjusts the volume; and the temperature in the room can be changed. Zero Defects.

Strategic Core | Risk Management | Asset Management | Human Resources | Zero Defects | HOST Program | Financial Management | Franchise Relations